User Researcher    ||   April 2023 -  Date

• Plan, design and implement user research activities for public sector clients across discovery and alpha, and beta.
• Collaboratively unpack complex research problems to identify main issues and manage expectations with stakeholders.  
• Provide pragmatic research and design recommendations that attempts to balance user needs, business requirements and technical constraints. 
• Promote and practice collaborative working within multidisciplinary and cross-functional agile teams to optimize insights and outputs. 
• Facilitate assumption, affinity and insights mapping workshops to identify user needs and pain points.
• Create personas, when necessary, to improve user understanding and shaped design thinking.
• Advocate for users by effectively communicating their needs and perspectives to support the design of products.
• Collaboratively working to identify, develop and share research best practices. 
• Strong advocate for lean and flexible research approaches to meet the demands of rapid testing. 

 

  Research Project(s):
- Testing Microsoft Power Platform as a proof of concept to enable better management of contact and communications  (discovery & alpha)

-  Identify and implement potential innovation opportunities, including incorporating a video page on the Met Office app (discovery & alpha)
- Build and test a digital intelligence tool that supports economic decision-making (discovery & alpha)

 

User Researcher    ||   July 2022 - Jan 2023

• Provided user research consultancy services for a client in the health sector
• Successfully facilitated the design and implementation of discovery research into proxy access adoption and implementation
• Collaborated with interaction and service designers to conduct heuristic analysis and usability test
• Facilitated user interviews, note taking, and qualitative data analysis
• Applied data derived from interviews to create user personas
• Led the design and implementation of survey research to improve idea generation, selection and implementation
  processes
• Successfully facilitated the collection of qualitative and quantitative data to inform company's growth
  strategy
• Consistently engaged with stakeholders to share findings and insights.

 

Research Project(s):
- Harmonizing and improving proxy access adoption and implementation in the UK (discovery)

 

Research Analyst    ||   Nov 2021 -  July 2022

• Facilitated the redesign of data collection methods to increase response rate across practice by 10%
• Executed the design of research tools, including questionnaires, interview schedules, and focus group discussion to maximize responses across different areas of practice
• Executed research activities, including data collection and analysis to derive insights
• Facilitated workshops to discuss findings and identify areas of good practice
• Highlighted key trends and issues, as well as translated analysis into areas of learning and development.

 

Senior Research Consultant    ||   Dec 2021 -  July 2022

• Facilitated the preparation of winning bids for public sector tenders
• Interpreted research specifications and designed work plan to meet tender requirements
• Executed primary and secondary research to meet project specifications
• Analysed and interpreted patterns and trends
• Maintained strict code of ethics in research and protected confidential information at all times.

 

Visiting Lecturer    ||   April 2022 -  June 2022

• Delivered tutorials on contemporary global challenges to post-graduate students
• Reviewed and provided feedback on essays
• Contributed to the implementation of a high-quality curriculum
• Provided pastoral care and support to students.

 

Principal Administrative Officer    ||   June 2014 - Sept 2017

• Executed organisation's global engagement strategy by managing international educational partnerships
• Coordinated the implementation of educational empowerment activities in select US, UK, and Ghana
  universities
• Managed a team of four members to implement insights from research on delegate experience
• Improved overall delegate experience and international educational partnerships by coordinating the
  implementation of research findings
• Effectively engaged stakeholders through workshops to parse through important insights and develop context-specific programs.